Frequently Asked Questions

About Us

What is TreatTicket?

Quite simply, TreatTicket is the best way to get huge discounts on fantastic feel good experiences in your city. We're a new 'Group Buying' site - and that means we use collective buying power to work with the best local businesses to negotiate big discounts on restaurants, hotels, spas and lots of other incredible experiences and products for you and your friends to enjoy.

It's all about the power of numbers - we can negotiate great discounts because there are so many TreatTicketers who are already interested in our Treats!

Becoming a TreatTicketer is easy. Just check out our website every day to see what the latest Treat is in your city, become a TreatTicket fan on Facebook or save yourself the bother by registering with TreatTicket - and we'll bring the Treats to you!

How do I get started with TreatTicket?

It's simple. Just register with us to start receiving our fantastic Treat offers directly to your inbox every day - and then if you see something that 'tickles your fancy' just hit the 'Buy Treat' button, enter your payment card details and the Treat is yours!

We email your TreatTicket directly to you - all you need to do is print and present to your TreatProvider to enjoy your great deal.

Unlike other sites we don't expect you to hang around waiting on others to buy to activate our offer - when you purchase your Treat from TreatTicket - it's yours straight away!

But you'll need to act fast to secure your Treat as some of our offers have limited availability and will sell out fast.

Today's Treat looks great - how do I buy this?

Buying a Treat is easy. Once you've registered, just click "the Buy Treat" button, enter your name and payment card details and we'll send your TreatTicket straight to your email address.

After you've signed up, we'll email you every day so you can see what the latest Treat is in your city.

Is there a minimum number of purchasers needed to activate the deal?

No. Unlike other group buying sites, when you sign up for the Treat, it's yours straight away.

We don't expect you to hang around waiting on others to buy to activate our offer - when you purchase your Treat from TreatTicket - it's yours straight away! Simple, no nonsense deals - that's just how we work.

But don't keep it to yourself - invite your friends, workmates and family along to discover fabulous Treats for themselves, it's only fair they get to join in too, right?

I have a really good idea for a Treat - can I tell you about it?

TreatTicket knows the importance of involving you in the Treats we offer. That's why we make special efforts to listen to our TreatTicketers when you send us your suggestions. So give us a shout, either through emailing or posting your suggestions on our Facebook and Twitter pages for all the world to see! We promise we'll do our very best to deliver!

Do I need to make use of my deal the same day I buy it?

Not at all. We work with our business partners to place an expiration date on our Treat offers that suits both TreatTicketers and Treat providers. Just keep an eye on the small print for the deal. Check these details out either through your daily Treat eshot or on our website homepage.

I bought a Treat - now how do I use it?

Once you've entered your payment card details, we'll send an email to your inbox with a link to sign in and print your voucher. It has redemption instructions and a map right on it. However the quickest option is to print your TreatTicket through the 'My Treats' tab on our site.

You can access this by clicking 'My Account' in the top right corner once you are logged in. All you have to do then is simply print and present your TreatTicket to enjoy your great deal!

Can I buy a Treat for someone as a gift?

Of course! We have let our business partners know that lots of you use Treats as gifts, so unless the small print specifically states otherwise, then go ahead and share the love! You can also send a TreatTicket gift certificate which is good towards any future TreatTicket purchase. Go on - make someone else 'feel good' too!

Is TreatTicket safe?

Absolutely. Your credit card number is transmitted by SSL directly to a secure electronic vault. At no time is your credit card information stored on our servers. Nonetheless, this security only applies if you log out of your TreatTicket account after use! It is your responsibility to keep your TreatTicket account secure.

TreatTicket Tokens

What is the 'TreatTokens' scheme?

It's the name of our customer loyalty scheme which is open to all registered TreatTicketers - you see, TreatTicket is one secret that pays to share!

Here's how it works - every time you recommend us to a friend and they purchase a Treat - you'll automatically earn TreatTicket Tokens which you can use as discounts off more Treats for you! For every successful referral you make, we'll give you a discount token of 10%. You can earn up to 20% discount value which you can 'cash in' within three months to make your Treat extra special!

You can spread the word on email, Facebook, Twitter or even by good old fashioned conversation. Remember, the more TreatTicketers that sign up, the better the deals we'll all get!

Remember the more people that sign up to TreatTicket, the greater the discounts we can negotiate...so introduce your friends and family - that way they can enjoy some 'feel good moods' too!

How can I recommend a friend to TreatTicket?

There are lots of ways to recommend a friend to TreatTicket. On every deal you'll find a link, which you can use to send invitations to friends using Twitter, Facebook or by email. On your personal recommendation page, you can find your personal reference link, which you're free to post anywhere in cyberspace to get people to join up. Remember that we reserve the right to refuse or withdraw credit when the recommendation function is being abused. What does this mean?

I haven't received my TreatTicket Tokens!

Tokens are sent through to you after a week so long as the deal your friend bought has not been cancelled or withdrawn, and your friend's payment has been processed successfully.

TreatTickets are awarded when your friend creates an account for the first time and they purchase their first deal within a week of your referral. When this happens we will credit your account with TreatTicket Tokens, which you can either save up to receive a maximum of 20% discount, or cash in against your latest Treat.

How long are my TreatTicket Tokens valid for?

Your Tokens are valid for a whole three months. So, lots of treat time to use them up!

How can I spend my TreatTicket Tokens?

You can redeem your Tokens against any of our Treat offers. The discount value will automatically be deducted from your total at the checkout stage. Remember that you can earn up to 20% discount by referring your friends, and your TreatTicket Tokens are valid for three months. You cannot use any other promotional discount alongside your TreatTicket Tokens.

My Account

Help - I can't log into my account!

Remember that it's possible to subscribe to our daily eshot without creating a TreatTicket account. Just because you receive our emails doesn't mean you have registered. If your email address is not recognised, you will have to register to purchase a deal.

I can't remember my password...

The forgotten password link will send an email to your account-holding email address with a link to reset your password. We will send this as quickly as we can, but there may be a short time-lag before you receive this email.

My Voucher ('TreatTicket')

I haven't received my TreatTicket voucher!

You should receive your TreatTicket (voucher) immediately after you make your purchase, however if this doesn't happen it may be that our email to you has been flagged as spam. To find out if this has happened, check your junk mail folder.

To make sure this doesn't happen again, please add our address: to your 'Safe Senders' list in your contacts. Please be aware that your mail provider may have rejected the TreatTicket altogether, in that case - don't worry - you can access your Treaticket codes by logging into your TreatTicket account via the TreatTicket website.

Once logged in, the My Account button displays a menu, which includes My Treats. This tab holds all the TreatTickets you've purchased. From there, click the link for the relevant voucher, print and you're good to go!

Can I return a voucher?

We will do everything we possibly can to ensure you enjoy your Treat and for that reason our returns are handled on a case-by-case basis. Unless there is something wrong with the purchase, we are generally unable to offer refunds after 14 days from the purchase date. If you'd like to discuss returning a deal, email or give us a call on 028 9084 5200 (our lines are open from 9am to 6pm, Monday to Friday).

If I don't use the full value of the TreatTicket in one visit, can I use the remainder later?

Afraid not. Unless otherwise stated you do not receive store credit or cash back for whatever you don't use.

Can I combine my TreatTicket with other offers or specials?

Not unless this is specifically stated on the voucher.

Our business partners ('Treat Providers')

I own a business and would like to get featured on the TreatTicket website - what are my next steps?

Fill in our TreatTicket provider registration form on treatticket.com. We'll consider your details and get in touch with you as soon as we can with more information on the feature process.

We'd love to hear from you so get in touch with one of our experienced Relationship Managers in your area who will be happy to provide further support on getting started with TreatTicket. Details are on the contact us section of this website.

Where can I find more information on the benefits of working with TreatTicket?

Call 028 9084 5200 to speak to one of our market developers for further information or to request a brochure designed to provide local businesses with information on the TreatTicket business proposition.

I own a business and would love to offer Treats as an employee incentive - what are my next steps?

We work with the best local business in your city to help share a little bit of feel good in the workplace. How? By offering businesses a unique code exclusively for their staff so that they can get even more money off fantastic treats right here in your city.

It's a simple programme that really works to brighten up employees' days and we have made sure that this process is as easy as possible for employers to put in place. We'll even provide personalised promotional materials to help let your people know all about the exclusive code. How straightforward is that?

Once you've called us, one of our market developers will take your details and email your unique code along with your promotional materials and you're good to go! Go on - share a little feel good!

Do you have an affiliate programme for other websites?

Yes we do. If you fill in our contact form at treatticket.com, we will be in touch within two business days.

When will TreatTicket be in my city?

Hopefully soon - we're growing fast! Keep an eye out on treatticket.com and on facebook for updates or register with us and we will keep you posted via email.

If TreatTicket customers don't use the full value of the TreatTicket in one visit, can they use the remainder later?

No. Unless otherwise stated you do not receive store credit or cash back for whatever you don't use.

Can TreatTicket customers combine my TreatTicket offer with other offers or specials?

Not unless this is specifically stated on the voucher.

Our business partners ('Treat Providers')

What is TreatTicket?

Quite simply, TreatTicket is the best way to get huge discounts on fantastic feel good experiences in your city. We're a new 'Group Buying' site - and that means we use collective buying power to work with the best local businesses to negotiate big discounts on restaurants, hotels, spas and lots of other incredible experiences and products for you and your friends to enjoy.

It's all about the power of numbers - we can negotiate great discounts because there are so many TreatTicketers who are already interested in our Treats!

Becoming a TreatTicketer is easy. Just check out our website every day to see what the latest Treat is in your city, become a TreatTicket fan on Facebook or save yourself the bother by registering with TreatTicket - and we'll bring the Treats to you!.

Today's Treat looks great - how do I get one?

It's simple. Just click "the Buy Treat" button, enter your name and payment card details and we'll send your TreatTicket straight to you, which you then simply print and present to enjoy your fantastic treat. How easy is that?

But you need to move fast before the Treats are all snapped up or before the offer ends at midnight. After you've signed up, we'll email you every day so you can see what the latest Treat is in your city.

Where is TreatTicket based?

TreatTicket is based in Belfast but our business consultants are located all over the UK and Ireland.


Getting Featured

How can I get my business on TreatTicket?

It's a simple process. Please contact one of our experienced local Relationship Managers by sending an email to .

What information do you need?

We'll work with you to ensure we meet your business needs and maximise your opportunities with TreatTicket. To help us deliver on our promise to businesses, please include the following details in your email to us:

  • Your name;
  • Your email address;
  • Your telephone;
  • The details of your business, the services it offers;
  • Your website, if your business has one.

If your business is right for us, we will get in touch with you as soon as we can with more information on the feature process. What do we have to offer you? Direct marketing for the 21st century and the opportunity to grow from insider's tip to talk of the town!

How It Works

TreatTicket How It Works Video
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